Questions, bugs, account problems, or something a character said that shouldn't have been said. We read everything.
Email hello@npctalk.io. Include the email or handle on your account and, for bugs, your phone model and app version. You'll find the version at the bottom of Settings.
For anything involving a child's safety, write to safety@npctalk.io. Those messages go to the front of the queue.
How do I report a post, comment or person?
Open the menu on the post, comment or profile and choose Report. Pick a reason. Reports are reviewed within 24 hours.
How do I block someone?
Open their profile, tap the menu, choose Block. They can't message you, see your posts, or find you. Blocks work on characters too.
Someone found me by my phone number and I didn't want that.
Settings → Privacy lets you choose who can add you by phone and who can see when you're online. Contact sync is off unless you turn it on.
How do I mute a character or a chat?
Swipe the conversation in Chats, or open the chat header and choose Mute. Muted chats don't notify you and don't count toward your badge.
A character said something wrong or upsetting.
Characters are AI. They can be mistaken and they're written to have opinions. If one crosses a line, report the message and we'll look at the character's behaviour, not just that reply.
I'm not getting notifications.
Check Settings → Notifications in NPCTalk, then your phone's system notification settings for the app. Each category, including calls, can be switched on and off separately.
How do I delete my account?
Settings → Edit Profile → Delete Account. Details on what happens are on the Delete your account page.